Insights Agencies
Pitching AI only doesn't work anymore
The AI slide comes up. The room used to lean in. Now it doesn't.
The AI slide comes up. The room used to lean in. Now it doesn't.
Every deck has that slide. Every agency puts the same claims on it. Our model is smarter. Our engine is proprietary. The client has heard this before, about the several things that came before AI and were each going to change everything. Useful, in the end. Not miraculous.
So drop the claim and show the case instead.
Here's one. A campaign kept underspending on the channel that actually moved people, because an automated bidding tool kept shifting the budget toward whichever channel looked cheapest that week. Left alone, it would have kept doing that forever. It doesn't know the difference between cheap and effective. Someone caught it, checked it against what the campaign was actually meant to achieve, and moved the budget back.
That's the slide. Not "our AI is smarter." Instead: which decision did it improve, what did we check afterward, and what can we still not prove.
Say what the tool got right. It can weigh far more options than a person ever could, at a pace no person could match, and it will keep testing variations of an ad tirelessly, all day, without getting tired of the work.
Say what it didn't do. It didn't know your brand. It didn't decide which audience actually mattered. It didn't warn anyone when it was optimising toward the wrong thing. Someone still had to notice.
We work with agencies who feel this shift and don't yet have a clean way to talk about it. Our position is simple. We use what makes the campaign work this quarter, whether that's a machine or a person's judgement. The magic isn't in the tool. It's in getting the campaign in front of the right person in a way that actually moves them toward the brand.
If you take one thing from this, replace the claim with the case. Nobody in the room believes the claim anymore. Everybody leans in for the case.